In compliance with the Mexican Law: Ley Federal de Protección de Datos Personales en Protección de los Particulares (LFPDPPP, its acronym in Spanish), cancuncabs.com provides you with the following Privacy Notice:
Entity responsible for protecting and processing your Personal Data
Cancun Airport Cabs (hereinafter, “cancuncabs.com”), located at Supermanzana 59, Manzana 31, Lote, Xuencal 39, CHICHEN Y PORTILLO, SM 11, 77500 Cancún, Q.R.
Means of obtaining Personal Data
The personal data that cancuncabs.com collects from you will be used solely for the purposes set out herein and may be obtained:
The data that cancuncabs.com obtains from you will be the following: Complete name with surnames, telephone number, email address, address and financial data such as: Credit card number, credit card holder’s name, expiration date, security code and any other data that are needed to complete and manage the reservations that you requested.
Purpose of collected Personal Data
Your data will be collected for the following main purposes that are necessary for the service that you request:
- Processing, monitoring, updating, modification, cancellation and confirmation of the services that you booked with cancuncabs.com through its means, for financial and credit purposes, in order to comply with the obligations assumed with you and with our suppliers.
Secondarily, we will use your personal data for the following purposes that are not necessary for the requested service but that allow and facilitate better assistance on our part:
- To evaluate the quality of the service, conduct surveys about travel habits and preferences, to participate in contests and raffles, customer loyalty programs, as well as for the sending of promotions, offers, services and advertising (solely and exclusively for cancuncabs.com).
The Data Holder may immediately and at no cost request the cancellation of e-mail marketing from BestDay.com by clicking on the “Unsuscribe” link.
In the event that you do not wish your personal data to be processed for these additional purposes, you may send at this time a written statement via email to the email address [email protected]
Domestic and international transfer of data
Pursuant to the provisions of Articles 36 and 37 of the LFPDPPP your personal data may be transferred to and/or shared with:
a) Controller companies, subsidiaries or affiliates under the common control of cancuncabs.com, or a parent company or any company in the same cancuncabs.com group that operates under the same internal processes and policies;
b) When the transfer is necessary by virtue of an existing contract or one to be concluded in the owner’s interest by the responsible party and a third party;
c) When the transfer is necessary for maintenance or compliance with a legal relationship between the responsible party and the owner such as Suppliers, Tourist Services Suppliers, Banking and Credit Institutions, among others.
It is important to note that the third parties to whom your personal data are transferred shall be bound by the same terms and conditions of this Privacy Notice and shall comply with the corresponding security and confidentiality measures.
In any event, we hereby undertake not to transfer your personal data to third parties without your consent, unless we are required to do so in accordance with the provisions of Article 37 of the Mexican Law: Ley Federal de Protección de Datos Personales en Posesión de los Particulares, as well as carrying out this transfer under the terms of this law.
Exercising ARCO Rights
Article 28 of the LFPDPPP grants you four rights to exercise:
Right to revoke your consent for data processing
Article 8 of the LFPDPPP provides for the possibility of revoking the consent granted for the processing of your personal data. To revoke this consent, you may request that we do so using the same mechanism and procedure for exercising the ARCO Rights provided for herein. However, cancuncabs.com informs you that keeping your personal data in our database allows us to have a better understanding of your needs based on your history and thereby provide you with better service when making future reservations.
Mechanisms for exercising ARCO Rights and revoking the consent for processing your data
To exercise your rights of Access, Rectification, Cancellation and Opposition or your right to revoke the consent for the processing of your personal data, you are required to complete and send the EXERCISE OF ARCO RIGHTS FORM, which you can download here, and submit it to cancuncabs.com at the following email address: [email protected], or you can submit the form physically to the following address: Supermanzana 59, Manzana 31, Lote, Xuencal 39, CHICHEN Y PORTILLO, SM 11, 77500 Cancún, Q.R., attention Department of Protection of Personal Data, in writing and in Spanish, complying with the requirements set forth in Article 29 of the LFPDPPP. For more information you can contact the cancuncabs.com Department of Protection of Personal Data directly by phone at: +52-998-336-3334
To justify exercising your ARCO Rights, you are required to verify the possession of your ARCO Rights or the representation with respect to the owner through a copy of your identification document and the presentation of the original for comparison purposes, or the instruments indicated in Article 89 of the LFPDPPP.
“Article 29.- The access, rectification, cancellation or opposition request must contain and accompany the following:
I. The name of the owner and address or other means of communicating to you the response to your request;
II. The documents verifying the identity or, where appropriate, the legal representation of the owner;
III. Clear and precise description of the personal data with regard to which you wish to exercise any of the aforementioned rights, and
IV. Any other element or document that facilitates locating personal data.”
cancuncabs.com will monitor your request for 20 business days starting from the receipt of said FORM or request, with complete documentation, in order to communicate to you the justification of the request. If the request is justified, cancuncabs.com will have 15 business days to enable you to exercise your ARCO right.
Measures to safeguard your information and to limit the use or disclosure of your personal data
Your personal data will be kept in strict confidence. To reasonably prevent the undue use or disclosure of your personal data, we have implemented physical, technical and administrative security measures in accordance with the Mexican Law: Ley Federal de Protección de Datos Personales en Posesión de los Particulares and applicable regulations.
To ensure that you are able to limit the use and disclosure of your personal data, we offer you the option of registration in the Public Registry to avoid Advertising (Registro Público para Evitar Publicidad or REPEP , its acronym in Spanish), of which the Federal Attorney’s Office of the Consumer (Procuraduría Federal del Consumidor or PROFECO, its acronym in Spanish) is in charge, to ensure that your personal data are not used to receive promotions or advertising from goods or services companies. For more information about this registry, you may consult PROFECO’s web portal or contact PROFECO directly.
cancuncabs.com uses its own cookies and those of third parties to analyze your browsing and offer you more personalized service according to your interests.
Modifications to this notice
cancuncabs.com may modify or update this Privacy Notice at any time.
The changes or updates that are made will enter into effect at the time that they are published on the website www.cancuncabs.com, on the websites of our affiliates or on any medium that we use to publish them. For this reason, we recommend that you check them on an ongoing basis.
Express acceptance of the Privacy Notice
If you do not expressly oppose this Privacy Notice and its updates, we will assume that you have granted your tacit consent under the terms of Article 8 of the LFPDPPP.
cancuncabs.com recommends that you read this Privacy Notice, given that providing your data by any means constitutes your acceptance of this Privacy Notice.
cancuncabs.com offers online travel-related services through its own websites and mobile apps and through other online platforms such as partners’ websites and social media. The information that follows applies to all of these platforms. cancuncabs.com may amend the Privacy and Cookies Policy from time to time, so visit this page regularly to stay up to date. If you disagree with this Privacy and Cookies Policy, you should discontinue using our services.
What kind of personal information does cancuncabs.com use?
When you make a reservation, you'll be asked for your name, address, telephone number, email address, payment details, the names of guests traveling with you and your preferences for your stay.
To make it easier to manage your reservations, you can open a user account. This allows you to save your personal settings, review previous bookings and manage future reservations.
When you visit our website, even if you don't make a reservation, we may collect certain information, like your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you're using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics, and latitude/longitude details. When you make a reservation, our system registers through which means and from which websites you've made your reservation.
We may also receive information about you when you use certain social media services.
Why does cancuncabs.com collect, use and share your personal data?
How does cancuncabs.com use social media?
We use social media to promote our accommodation partners’ properties and to promote, improve and facilitate our own services. For example, we integrated social media plugins into the cancuncabs.com website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.
In addition to implementing these buttons, cancuncabs.com uses social media by maintaining accounts and offering apps on several social media sites. These social media services may allow you to share information with cancuncabs.com. When you register with a social media app, you'll be told which information will be shared with cancuncabs.com. The information you choose to share with us may include the basic information that’s available in your social media profile, email address, status updates and your list of friends. This information is necessary to create a unique user experience either in the app itself or on our websites. It facilitates things like personalizing our website to suit your needs, Coneecting you with your friends on travel destinations, and analyzing and enhancing our travel-related services.
We may also enable you to sign in to cancuncabs.com services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.
How does cancuncabs.com share your data with third parties?
In certain circumstances, we may share your personal data with third parties.
How does cancuncabs.com use mobile devices?
We have free apps for a variety of mobile devices and use versions of our regular website that have been optimized for mobile. These apps and mobile websites process the personal details you give us in much the same way as our website does – and they also allow you to use location services to find accommodations nearby. With your consent, we may send you push notifications with information about your reservation.
What is a cookie?
A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. This Privacy and Cookies Policy applies to cookies and similar technologies (hereafter together referred to as “cookies”).
Why are cookies used?
Web pages have no memory. If you're surfing from page to page within a website, you won't be recognized as the same user across pages. Cookies allow you to be recognized as the same user across the pages of a website. Cookies also allow your choices to be remembered – choices such as the language you prefer, the currency you use and your search criteria. They will also make sure you're recognized when you return to a website.
Do all cookies do the same thing?
No, there are different types of cookies and different ways of using them. Cookies can be categorized according to their function, their lifespan, and according to who places them on a website.
How are cookies used?
Our website uses the following types of cookies:
How long do cancuncabs.com cookies stay active?
The cookies we use have varying lifespans. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser any time you want.
How can you recognize cancuncabs.com cookies?
You can find our cookies in your browser settings.
Does cancuncabs.com use third-party marketing and analytics cookies?
Yes, cancuncabs.com uses the services of trusted and recognized online advertising and marketing companies. cancuncabs.com may also use third-party providers for analytical purposes. To enable their services, these companies need to place cookies.
The providers we use are committed to building consumer awareness and establishing responsible business and data management practices and standards.
When it comes to online advertising and marketing companies, we strive to only work with companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB). Members of NAI and IAB adhere to industry standards and codes of conduct. NAI and IAB members allow you to opt out of the behavioral advertising. Visit www.networkadvertising.org and www.youronlinechoices.com to identify the NAI members that may have placed an advertising cookie file on your computer. To opt out of an NAI or IAB member's behavioral advertising program, just check the box that corresponds to the company from which you wish to opt out.
In order to control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link: Google Analytics Opt-out Browser Add-on.
Who has access to cancuncabs.com cookie data?
Only cancuncabs.com has access to cancuncabs.com cookies. Cookies placed by third parties can be accessed by these third parties.
How can you manage your cookie preferences?
Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the "Help" function in your browser to locate the settings you need.
If you choose not to accept certain cookies, you may not be able to use some functions on our website. However, we do not otherwise support “Do Not Track” browser settings. Opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads customized to your web preferences and browsing patterns.
Does cancuncabs.com use web beacons?
In addition to using cookies, cancuncabs.com sometimes uses web beacons. A web beacon is a tiny graphic image of just one pixel that’s delivered to your computer either as part of a web page request or in an HTML email message. Either directly or through service providers, we use these pixels as part of our online advertisements either on our website or on third-party websites to learn whether a user who's being shown an online advertisement also makes a reservation, to track conversion with partner websites and to analyze a user's traffic patterns in order to optimize the travel-related services we bring to you.
What security procedures does cancuncabs.com put in place to safeguard your personal data?
In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal information.
We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.
Your credit card details—when they're needed as part of the reservation process—are stored by us for a maximum of 10 days. After that, your credit card data will either be permanently deleted from our systems or will remain hashed in our system for fraud detection purposes. However, you may have opted to store your credit card details in your user account; in that case, your credit card details will be stored in hashed form, but without the last four digits of your credit card number.
The services offered by cancuncabs.com are not directed at children under 18 years old. The use of any of our services is only allowed with the valid consent of a parent or a guardian. If we receive information from a child under 18 years old, we reserve the right to delete it.